SALON STANDARDS & GUIDELINES

Policies & Procedures

Please be aware that by making an appointment and/or visiting the salon, you acknowledge and agree to abide by these terms and conditions. Bee Zee Ltd. T/A BeeZee Health & Beauty (herein referred to as BeeZee Beauty) reserves the right to cancel, delay, shorten, or change treatments where reasonably necessary due to the effects of any of the provisions below.

BOOKING APPOINTMENTS

We recommend you book your treatment in advance by calling, texting, or emailing us to avoid disappointment, though not strictly necessary. We will always send you an email reminder a day before your appointment, allowing you to change, confirm, or cancel via phone or our online portal. If you cannot make your appointment for any reason, please inform us immediately and at least 24 hours prior where possible.

ARRIVAL & LATE ARRIVALS

We request that you arrive on time. If you are running late, please let us know as soon as possible. While we do our best to accommodate late arrivals (up to 15 minutes), we may need to perform the most complete treatment possible in the remaining time at full price. Arriving more than 15 minutes late can result in full charges based solely on management discretion, and future appointments may require pre-payment.

CANCELLATIONS

If you need to cancel your appointment, please contact us at least 24 hours in advance. Since we reserve salon time exclusively for you, cancellations made with less than 24 hours’ notice may result in full charges.

STAFF ABUSE: We maintain a strict zero-tolerance policy towards any abuse directed at our staff members. Any inappropriate behavior may be reported to the police immediately.

REFUND POLICY

Products: We cannot refund any retail products sold due to personal hygiene and health & safety reasons. If there is a verified manufacturer fault, we will return it to the manufacturer for review.

Services: Qualified therapists carry out all treatments. We do not provide refunds on completed treatments; however, if you are unsatisfied, please bring it to the therapist’s attention immediately and follow our complaints procedure so we can resolve the matter promptly.

CLEANLINESS & SAFETY

In keeping with our commitment to high hygiene standards, all equipment is thoroughly sterilised and sanitised after every single service and treatment.

LOSS OR DAMAGE OF PERSONAL BELONGINGS

Please keep your personal belongings with you at all times and leave valuables at home. BeeZee Beauty cannot be held responsible or liable for any loss or damage to personal property on our premises.

COMPLAINTS PROCEDURE

We always aim to exceed expectations. If something does go wrong, we strive to put things right immediately:

Raise your concern directly with the therapist in the first instance.
Document your formal complaint in writing via email to feedback@beezeebeauty.co.uk.
Include appointment date/time, treatment details, and exact concerns.

We aim to formally assess and reply to all written complaints within 48 hours.

AGE RESTRICTIONS & CHILDREN

You must be 18 or over to receive massage treatments. For other services, clients under 18 must be accompanied by a parent/guardian throughout the service. Children are welcome in the salon provided they are supervised, well-behaved, and do not disturb other clients or handle salon products/fixtures.

CLIENT QUESTIONNAIRE & HEALTH CONDITIONS

All new clients must complete a Client Questionnaire form before any treatment commences. Please disclose any medical conditions, allergies, or injuries. Questionnaires are required to be re-confirmed every six months.

Pregnancy: Treatments safe for pregnancy are available after the first trimester. Treatments cannot be carried out if experiencing morning sickness, decrease in foetal movement over 24 hours, vaginal bleeding, or prescribed bed rest.

PRICING

All prices are inclusive of UK VAT at 20%.
Treatments and pricing are subject to change without prior notice.